To all our valued customers;
The sudden and widespread impact of COVID-19 across whole sectors of the global economy has meant that almost all businesses, including Hughes Safety Showers Ltd, have had to make significant changes to the way we manage and deliver our products and services.
Like all of us at Hughes you will have received many communications about the situation from various sources, in the UK during a recent address by the Government on 23/03/20, the Prime Minister declared a National Emergency similar to many other countries.
He spoke about the need to social distance and stressed that travel to and from work should only be taken when necessary. He also touched on the closure of non-essential businesses and whilst we at Hughes Safety Showers consider ourselves an essential business, manufacturing life-saving equipment, we are taking further measures to protect the safety of our people and their families.
Many of our colleagues were moved to home-based working and they have continued to provide all aspects of customer service including sales, marketing and finance. However, considering the government announcement we have made the difficult decision to close manufacturing at our Stockport site effective Friday 27th March with a current plan to reopen Tuesday 14th April.
As such, please note amended opening hours over the next two weeks. This plan is fluid and may change with any further announcement by the Government.
Monday 30th March to Friday 3rd April inclusive: Full site shutdown including all office/home-based staff, service team and manufacturing site
Monday 6th April to Thursday 9th April inclusive: Manufacturing shutdown. All other staff, including sales, service, accounts and marketing will be available from home-based locations
Friday 10th April and Monday 13th April: UK Bank Holidays
Tuesday 14th April: Manufacturing site opens, service team and all staff available
This message is to notify our valued customers that all current orders will regrettably now be delayed. At this stage we are uncertain as to how long the delay will be as we are also dependent on material deliveries from our sub-vendors who may also be in shut down mode. Our estimate is your order will be delayed by 4 weeks’, but we will of course work towards improving this when we return to full production.
In the meantime, we hope you understand this decision was taken in line with Government instructions. In doing so we believe we are doing the right thing to protect the lives not only of our own employees but also their immediate families and friends. In this situation we feel it only fair and reasonable to advise that we will not be accepting any claim for liquidated damages as a result of this action.
Our team is available to answer any questions you may have. In the meantime, we thank you for your understanding and continued support.
Please stay safe during these difficult and challenging times.
MD – Hughes Safety Showers Ltd.